Your District of West Kelowna Utility Bill 
The District of West Kelowna provides utility services to residents within our services areas. Depending on property location, your utility bill could apply to any combination of water, sewer and garbage and recycling services. Utility bills are mailed on the 15th of each quarter (January, April, July, & October).
Utility Account Enquiries?
Please call our Utility Billing Department at 778-797-8850.
New Accounts or Moving?
Contact the Utility Billing Department at 778-797-8850 at least 24 hours before your move in order to close your account and/or open a new account and arrange to have your meter read.
Please provide your new mailing address so that your final bill can be forwarded if applicable.
Water or sewer emergencies, call:
- 778-797-8840 during work hours (Monday to Friday 8:30 to 4:30)
- 250-868-5299 - after hours
Customers are responsible for water and sewer repairs on their own property. Customers should first call a plumber to determine whether the water or sewer disruption is occurring on District property or on the customer’s property.
Customer Forms:
Pre-Authorized Debit (PAD) Agreement Form
Request To Bill Tenant
Utility Search Request Form