The District launched its second survey of citizens in October 2009. Using an enhanced survey tool created entirely in-house, the scientific survey collects data on services provided by the District and other agencies and evaluates their efficiency.
The survey’s primary objective is to determine how the taxpayers of the District of West Kelowna evaluate the services that are provided and to identify services that are desired but not currently provided.
Results for questions 2 and 3 can be used to determine if a service provided is exceeding expectations or not meeting expectations. As funds are limited, a tool which identifies the priorities of the taxpayer is extremely beneficial and that is particularly true when comparisons from previous years are available and where trends can begin to be identified. The objective of question two and three is to identify the priorities of the taxpayer and rate the services identified in the survey.
A total of 1,000 surveys were sent of which 291 were returned. This represents a confidence level of 95% with a confidence interval of 5.71. The confidence level indicates how sure one can be of the survey results. It is expressed as a percentage and represents how often the true percentage of the population who would pick an answer. The 95% confidence level means 95% certainty of its accuracy and that is the level used by most researchers.
Citizen's Survey 2009 Results
Citizen's Survey 2009
Citizen's Survey 2008 Results