Skip to page body Home Our Community Mayor and Council Departments Residents Visitors Business I want to…

2013 Citizens' Survey

Download 2013 Citizen Survey

The results of the 2013 Citizens' Survey are in! Council received a report on the results on November 26, 2013.

Staff Report

Results in full, and broken out into neighbourhoods, age categories and transit users, are available here.

2013 Results


This is the sixth annual Citizens Survey conducted by the District of West Kelowna. The statistically accurate results provide Council and staff will excellent information related to services the municipality provides.

The survey is one of the tools Council uses in setting priorities for the municipality during budget deliberations.

The survey’s primary objective is to determine how the taxpayers of West Kelowna evaluate the services that are provided and to identify services that are desired but not currently available.

Residents are asked to comment on quality and importance on a variety of services. The data is then broken down into a graph that clearly indicates when a larger than normal discrepancy exists between service level and importance. Discrepancies determine if a service exceeds, meets or falls short of taxpayers' expectations.

Municipal funds are limited, so a tool that identifies the priorities of the taxpayer is extremely beneficial to the District, particularly when comparisons from previous years are available and trends begin to form.

As in previous years, the 2013 survey was created using District of West Kelowna staff and supplies because similar polls cost thousands of dollars.


Click on the following links to view survey results from the preceding years' surveys:


If you have questions, comments or require additional information about the Citizens' Survey, please contact the District of West Kelowna's Financial Services Division:

Phone Icon 778-797-2220
Email Icon

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Download Acrobat Reader Download Flash Player Download QuickTime Download Windows Media Player Download Microsoft Silverlight Download Word Viewer Download Excel Viewer Download PowerPoint Viewer AutoCAD
Last updated: 11/27/2013 3:22:55 PM