Contact the District of West Kelowna

Municipal Hall
Mailing/street address (directions)	2760 Cameron Road West Kelowna, BC V1Z 2T6
Hours of operation	8:30 a.m. to 4:30 p.m. Monday - Friday (excluding holidays)
General inquiries/main reception	778-797-1000
Fax	778-797-1001
Email	info@districtofwestkelowna.ca
Website	www.districtofwestkelowna.ca

After Hours Emergencies
Drainage, sewer and water	778-797-1239
Roads (AEL/HMC Services Inc.)	1-866-353-3136
(Please note: for road maintenance concerns or inquiries regarding  Highway 97, 97C, Westside Road and roads in Westbank First Nation, please contact Argo Road Maintenance at 1-800-663-7623.)

Building
Inspections	778-797-8820

Business Licences
Cancellations, renewals and general information	778-797-8820

Bylaw Enforcement
Complaints, ticket inquiries and general information	778-797-8820

Cemetery
General inquiries	778-797-8875

Corporate Services
Phone	778-797-2250
Media and Communications	778-797-2253

Development Services
Business Development Office	778-797-2215
Current Planning	778-797-8830
Development Engineering and Subdivision Approvals	778-797-8830
Land Agent Office	778-797-8839
Long Range Planning	778-797-8830

Dog Control
Dangerous dogs, excessive barking, strays and general inquiries	Go to Regional Services

Engineering & Operations
After hours drainage, sewer and water emergencies	778-797-1239
Engineering	778-797-8840
Operations	778-797-8849
Parks	778-797-8849
Roads Maintenance (8 a.m. - 4 p.m. Monday to Friday)	778-797-2225
-  Email	roads@districtofwestkelowna.ca
-  After hours and holidays	1-866-353-3136
Utilities (technical inquiries; 8 a.m. - 4 p.m. Monday to Friday)	778-797-2246

Finance
General inquiries	778-797-2220
Fax	778-797-8851
Taxation  taxes@districtofwestkelowna.ca	778-797-8860
Utility Billing  utilitybillings@districtofwestkelowna.ca	778-797-8850
Accounts Receivable	778-797-8858
Purchasing	778-797-8865

Fire & Rescue (2708 Olalla Road, West Kelowna, BC, V1Z 2A9)
Administration (8 a.m. to 4 p.m. Monday to Friday)	250-769-1640
After hours non-emergency line	250-469-8577
Burning permits	250-769-1640 extension 4
Emergencies	911
Inspections	250-769-1640 extension 5
Public Safety and Education	250-769-1640 extension 6

Human Resources
Phone	778-797-8890
Email	careers@districtofwestkelowna.ca

Policing - RCMP (2390 Dobbin Road, West Kelowna, BC V4T 2H9)
Emergencies	911
Non-emergency number/general inquiries	250-768-2880

Recreation & Cultural Services
General inquiry	778-797-8800
Facility bookings	778-797-2265
Program registration	778-797-8800

Transit
Fares and passes	Purchase at Municipal Hall
Service inquiries	250-860-8121

Visitor Information Centre (2375 Dobbin Road, West Kelowna, BC V4T 2H9)
Open May to September; 7 days/week; 9 a.m. to 5 p.m.	250-768-2712

Waste Management
Change, replace or get extra cart (call Utility Billing Department)	778-797-8850
Garbage, recycling and yard waste collection information	250-469-6250
Report missed pickup (call OK Environmental Waste Systems)	250-868-3211
Residential Waste Disposal and Recylcing Centre	250-469-6250
Waste Water Treatment Plant	Go to Regional Services

Water
After hours emergencies	778-797-1239
Billing inquiries (call Utility Services Department)	778-797-8850
Service and technical inquiries	778-797-2246

Regional Services (provided by Regional District of Central Okanagan)
Crime Prevention	250-707-8021
Dog Control	250-469-6284 www.regionaldistrict.com/dogs
Regional Parks	250-469-6232 www.regionaldistrict.com/parks
- Environmental Education Centre for the Okanagan	250-469-6140
Regional Waste Reduction Office	250-469-6250 www.regionaldistrict.com/recycle
- To report missed service call, OK Environmental Waste	250-868-3211
- For extra bins/bin upgrades call, District of West Kelowna	778-797-8850
- Westside Residential Waste Disposal & Recycling Centre	250-469-6250
Westside Regional Waste Water Treatment Plant	250-469-6120

Download the Organizational Chart  (pdf)

How to Find Us

Driving Directions From North

• Take Highway 97 south
• Turn left at light at Bartley (Bylands on your right/PetroCan on your left)
• Take immediate left at Ross Road
• Follow 1km to Hewl Road
• Turn right onto Hewl Road
• Hewl dead ends in Mount Boucherie parking lot
• Turn right into parking lot, follow to end of lot (large banner says Welcome to DWK)
• Enter courtyard under banner
• Front door is on right hand side

Driving Directions From South

• Take Highway 97 north
• Turn right at light at Bartley (PetroCan on your right/Bylands on your left)
• Take immediate left at Ross Road
• Follow 1km to Hewl Road
• Turn right onto Hewl Road
• Hewl dead ends in Mount Boucherie parking lot
• Turn right into parking lot, follow to end of lot (large banner says Welcome to DWK)
• Enter courtyard under banner
• Front door is on right hand side